Booked this hotel for two week whilst the outside of the hotel looks good something you would expect of a five star hotel, this hotel does not operate as a five star hotel. Furthermore I mentioned this to the chap that was checking us in at the time and he stated that if we put this on our website it will put customers off on booking with us.
I replied saying what happens if a customer has not brought enough money his reply was this is our policy. My disagreement continues with stating if this is your hotel policy you should make this clear to your customers. HOWEVER it gets even worse post pm its nothing but a pickup joint and a brothel there you will find Philippines, Russian, Chinese and Eastern Europeans escorts all looking for clients, with a lot of pervy men going hooker shopping in the lounge area a typical scene you would see out of a brothel.
On the seventh floor the VII Club is really not really recommended as firstly it is a On the seventh floor the VII Club is really not really recommended as firstly it is a jungle of Escorts and secondly they don't like to let couples in as the trick is to get as much escorts in for the wealthy business men to follow. Dear Ahmed A, We appreciate your time in providing us with detailed feedback and we apologize for the disappointment you encountered during your visit. While it is regrettable that our property did not live up to your expectations, we appreciate that you have shared your thoughts with us.
Service and customer satisfaction are of paramount importance to our business and I am extremely sorry if we have failed to provide the level of service you would expect from a hotel such as ours. I have also noted your disappointment about the tourism fee of AED 20 per room per night. This fee has been levied by the Dubai authorities and I am sorry if this information was not published on the website. Please rest assured that this charge applies to all hotels across Dubai.
Also be advised that it is in our continued interest to improve our services so that our guests can have the best hotel experience possible. I do hope you will come back and give us the opportunity to make it up to you.
