We arrived at the hotel after a night flight at knowing checkin was not until but were hoping we may get somewhere to at least shower and change so we could go out but this was not forthcoming and so a quick wash and change in the restrooms sufficed! There was 3 off us in our party and all male and so we had booked a club room with 2 singles and a rollaway but we were offered and king and rollaway which we declind and said we would be ok to wait until our room was ready.
We got back to reception at and i collected the key and asked for our bags to be taken to our room while we checked out the pool area. An hour later we retired to our room with no luggage and only two single beds! This hotel knew at of our requirement and they had 13 hours to sort it out!
Very bad service and this was not how i expected to be treated. Anyway Club lounge ok but gets very busy in the evening with not many places to sit but breakfast was good Anyway Club lounge ok but gets very busy in the evening with not many places to sit but breakfast was good and friendly staff in the morning. Pool area is kept clean and what a great bunch of guys up there but the music was the same for the duration and got repetative!
The evenings in the reception area are busy and most evenings we witnessed prostitutes coming and going and being escorted INTO the hotel by security who must be pimping them! When we checked in at on arrival there were two sat in reception. All in all i doubt i would return here as the service is not at a high standard and the reception staff need to be more helpful and friendlier once guest have checked in!
Dear Bobthehamster, I would like to take this opportunity to thank you for taking time to post your review on tripadvisor. From your comments I realize that you did not enjoy your stay in our hotel. First and foremost please accept my sincere apologies for the inconvenience you have encountered whilst being our guest.
