This was my e-mail sent to the General Manager, but I am not sure if he got that message. Then, I thought I could help the next guests with that. Actually, we have been in Manila to participate at the Diplomatic Conference of I. These professionals of the sex look very familiar among the staff. They have free entrance wherever they go at hotel. We supposed stay in a familiar hotel! We have never could imagine to be intimidate like that, in a hotel "knowned" as 5 stars and with an expensive daily rate!
Wherever you have been at hotel, you could bump into someone of them Lobby Bar, Reception, Swimmin-pool, lift. And even you are accompanied , they staring at us and do not respect you at all!
That is really disgusting to face! We are used to guest in loads 5 stars hotels all over the world including Copacabana Palace Hotel, where I have already worked as director for many years. That is really our commom opinion about your hotel and I must confess That is really our commom opinion about your hotel and I must confess that I will never recommend that to anyone. Last but not least, I must admit that your butler's team is extremely helpful and effective. I have to mention one of them who has called our attention for all her well-done job and attention - she is Mabelle , the bartender at Lobby Bar.
Congratulations for the great employee you have. As contribution, I hope that you could try to solve that problem, in order to improve the level of your guests.
Remember : no muss, no fuss. I just finished packing to fly to London, where we have been living. Now, I feel myself more relieved after sent that to you.
